how do these bans work again - Guild Wars Forums

lazuli · Feb 08, 2008, 07:21 AM // 07:21

finally, its my turn in the lottery; i got whacked by the code=45 (ie. permaban) without any idea why. i submitted a ticket to playNC's support, but how long does it usually take them to process these things? (im sure some of you have experience with the system)

well, if the worst comes, time to look for a new game

(cant say i regret much after 3 years play)

MisterB · Feb 08, 2008, 07:24 AM // 07:24

Never been banned, but I have experience with support. Expect an auto-response within 24 hours(usually much less), and a human reply within 36(again, probably sooner).

Onarik Amrak · Feb 08, 2008, 07:25 AM // 07:25

You get banned, you cry, you whine on forums, people flame you, mod tells you to send a support ticket, Anet either says it was a mistake or too freaking bad.

drago34 · Feb 08, 2008, 08:33 AM // 08:33

I have never been banned, but as others have said... contact support and answer their questions and all that.

UnKn0wN415 · Feb 08, 2008, 08:35 AM // 08:35

been ban from other games it is usually 24hrs for a automated mail to be sent saying they have receive the mail and will email back..

after that you should get an email from a person stating what happen...

not sure if this applies for GW but most games are like this...

Bryant Again · Feb 08, 2008, 08:36 AM // 08:36

Given how mature you're acting about the situation, and that you say you did nothing wrong, I wouldn't fret. I mean check out previous threads like this, people haze ANet completely.

At the very most expect a response in one-two days. Unban at the very most at three.

Red Sonya · Feb 08, 2008, 09:21 AM // 09:21

Some of the greatest criminals can be as nice as the next guy when the purpose serves them. Just because he says or acts like he's innocent doesn't mean he is. I am always suspicious of those that act innocent. We must only look at the "facts" in a case like this. Therefore he did SOMETHING to get banned, whether directly or indirectly or Anet wouldn't have banned his account and in an online world you are guilty until YOU prove yourself innocent. You people should know those rules by now.

Cacheelma · Feb 08, 2008, 09:26 AM // 09:26

Let me guess, you were found reading "Lady Chatterley's Lover" while playing in Tahnnakai Temple, right?

~No wonder you got banned!

fowlero · Feb 08, 2008, 10:48 AM // 10:48

I've had a guildie that was wrongly banned (they thought he was an armbrace duper, they got their logs wrong and banned the wrong person).

Anywho he went through support and the ban was lifted from start to finish in about a week.

I'd imagine its the average timescale.

Good luck getting it back.

Edit: If of course you are innocent ^^

garethporlest18 · Feb 08, 2008, 10:53 AM // 10:53

If you got wrongly banned you'll get your account back most likely. PM Gaile too it might help. Also give it 24 hours, depending on when you put in the ticket. IT's Friday today so they'll be working so you should get an answer later on today in the afternoon sometime most likely. No worries man. Don't worry I won't be like some of the tards on here and accuse you of being guilty.

Friday · Feb 08, 2008, 11:17 AM // 11:17

Red Sonja - Anet's ban stick does sometimes ricochet off innocent players, it has happened more than once. We, here on the forums will never get to "look at the facts" of a case. I find you answer a rather harsh reflection of your suspicion of everyone in general.

Lazuli - Provide all the information that support requests, be polite and patient, and it will sort itself out. The time frame also depends on the fact that today is friday, and the start of a festival weekend too, and you may have to wait until monday for any real resolution.

Uber Mass · Feb 08, 2008, 11:25 AM // 11:25

Just make a polite ticket yeah.... My gf was banned once also for no reason at all got unbanned after 3 days

Pleikki · Feb 08, 2008, 11:42 AM // 11:42

never got bannned but when sent email to Support it have been taking ~2days to get replied

pkodyssey · Feb 08, 2008, 12:35 PM // 12:35

Make sure to keep your ticket open. They automatically close after 72 hours. If you are innocent be persistent but polite. Hell, if your not innocent be persistent and polite, you might just squeak through.

I had a guildie banned for hfff. His roommate played 3rd shift due to work and school. Needless to say they said he was doing what was beyond humanly possible for time played.

Once they found out it was 2 players they lifted the ban. However, they told him that he could get banned for sharing his account.

Washi · Feb 08, 2008, 12:44 PM // 12:44

[edit] nvm

12 chars

sterbenx2 · Feb 08, 2008, 12:54 PM // 12:54

Quote:

Originally Posted by Red Sonya

Some of the greatest criminals can be as nice as the next guy when the purpose serves them. Just because he says or acts like he's innocent doesn't mean he is. I am always suspicious of those that act innocent. We must only look at the "facts" in a case like this. Therefore he did SOMETHING to get banned, whether directly or indirectly or Anet wouldn't have banned his account and in an online world you are guilty until YOU prove yourself innocent. You people should know those rules by now.

I was perma banned during the summer and did NOTHING wrong, I contacted support and received a response saying my account was banned in error. So don't go pointing fingers saying he MUST have done something. HE might not have and YES Anet DOES ban people for nothing. Not often but it does happen. Gaile has stated that it does happen. facts>fiction

Red Sonya · Feb 08, 2008, 01:49 PM // 13:49

Quote:

Originally Posted by Friday

Red Sonja - Anet's ban stick does sometimes ricochet off innocent players, it has happened more than once. We, here on the forums will never get to "look at the facts" of a case. I find you answer a rather harsh reflection of your suspicion of everyone in general.

Lazuli - Provide all the information that support requests, be polite and patient, and it will sort itself out. The time frame also depends on the fact that today is friday, and the start of a festival weekend too, and you may have to wait until monday for any real resolution.

I don't care what you find or what you think. You're probably one of the loser 117 that got banned awhile back and just saying anything to make Anet look bad. As I said before ONLINE you are GUILTY until YOU prove yourself innocent. That sticks and stands as FACT bucko.

Darkobra · Feb 08, 2008, 01:53 PM // 13:53

Friday actually makes a legitimate point against you and you go off on a tangent about them being banned before? Yeah.

So Sonya. How guilty are you?

Bryant Again · Feb 08, 2008, 02:32 PM // 14:32

Quote:

Originally Posted by Red Sonya

Some of the greatest criminals can be as nice as the next guy when the purpose serves them. Just because he says or acts like he's innocent doesn't mean he is. I am always suspicious of those that act innocent. We must only look at the "facts" in a case like this. Therefore he did SOMETHING to get banned, whether directly or indirectly or Anet wouldn't have banned his account and in an online world you are guilty until YOU prove yourself innocent. You people should know those rules by now.

I've been banned four times. ANet is not perfect, they make mistakes.

The Way Out · Feb 08, 2008, 02:39 PM // 14:39

Quote:

Originally Posted by Bryant Again

I've been banned four times. ANet is not perfect, they make mistakes.

I think twenty plus of my guild members have been banned wrongly (including me), with the situation being rectified immediately (within one to two days). It happens, although the most common reason for being banned is gold buying. I was banned for about four hours.

Feb 08, 2008, 07:21 AM // 07:21	#1
lazuli Academy Page Join Date: Jan 2006 Location: Permabanned Profession: Mo/	how do these bans work again finally, its my turn in the lottery; i got whacked by the code=45 (ie. permaban) without any idea why. i submitted a ticket to playNC's support, but how long does it usually take them to process these things? (im sure some of you have experience with the system) well, if the worst comes, time to look for a new game (cant say i regret much after 3 years play)

Feb 08, 2008, 10:48 AM // 10:48	#9
fowlero Jungle Guide Join Date: Jan 2007 Location: England, UK Guild: We Are The One And Only [rR]	I've had a guildie that was wrongly banned (they thought he was an armbrace duper, they got their logs wrong and banned the wrong person). Anywho he went through support and the ban was lifted from start to finish in about a week. I'd imagine its the average timescale. Good luck getting it back. Edit: If of course you are innocent ^^ Last edited by fowlero; Feb 08, 2008 at 10:53 AM // 10:53..

Feb 08, 2008, 12:44 PM // 12:44	#15
Washi Wilds Pathfinder Join Date: May 2007	[edit] nvm 12 chars Last edited by Washi; Feb 16, 2008 at 11:44 PM // 23:44..

Feb 08, 2008, 07:24 AM // 07:24	#2
MisterB Furnace Stoker Join Date: Oct 2005 Location: Planet Earth, Sol system, Milky Way galaxy Guild: [ban] Profession: W/	Never been banned, but I have experience with support. Expect an auto-response within 24 hours(usually much less), and a human reply within 36(again, probably sooner).

Feb 08, 2008, 07:25 AM // 07:25	#3
Onarik Amrak Forge Runner Join Date: Mar 2007 Guild: Astral Revenants Profession: P/W	You get banned, you cry, you whine on forums, people flame you, mod tells you to send a support ticket, Anet either says it was a mistake or too freaking bad.

Feb 08, 2008, 08:33 AM // 08:33	#4
drago34 Krytan Explorer Join Date: Feb 2005 Location: California Guild: Looking for good PvE guild ... Profession: A/	I have never been banned, but as others have said... contact support and answer their questions and all that.

Feb 08, 2008, 08:35 AM // 08:35	#5
UnKn0wN415 Frost Gate Guardian Join Date: Oct 2007 Location: Bay Area Guild: Looking 4 PvP Guild! Profession: R/	been ban from other games it is usually 24hrs for a automated mail to be sent saying they have receive the mail and will email back.. after that you should get an email from a person stating what happen... not sure if this applies for GW but most games are like this...

Feb 08, 2008, 08:36 AM // 08:36	#6
Bryant Again Hall Hero Join Date: Feb 2006	Given how mature you're acting about the situation, and that you say you did nothing wrong, I wouldn't fret. I mean check out previous threads like this, people haze ANet completely. At the very most expect a response in one-two days. Unban at the very most at three.

Feb 08, 2008, 09:21 AM // 09:21	#7
Red Sonya Desert Nomad Join Date: Jul 2005	Some of the greatest criminals can be as nice as the next guy when the purpose serves them. Just because he says or acts like he's innocent doesn't mean he is. I am always suspicious of those that act innocent. We must only look at the "facts" in a case like this. Therefore he did SOMETHING to get banned, whether directly or indirectly or Anet wouldn't have banned his account and in an online world you are guilty until YOU prove yourself innocent. You people should know those rules by now.

Feb 08, 2008, 09:26 AM // 09:26	#8
Cacheelma Desert Nomad Join Date: Jun 2005 Guild: The Ascalon Union Profession: Me/Mo	Let me guess, you were found reading "Lady Chatterley's Lover" while playing in Tahnnakai Temple, right? ~No wonder you got banned!

Feb 08, 2008, 10:53 AM // 10:53	#10
garethporlest18 Forge Runner Join Date: Jan 2006 Guild: [HiDe] Profession: W/	If you got wrongly banned you'll get your account back most likely. PM Gaile too it might help. Also give it 24 hours, depending on when you put in the ticket. IT's Friday today so they'll be working so you should get an answer later on today in the afternoon sometime most likely. No worries man. Don't worry I won't be like some of the tards on here and accuse you of being guilty.

Feb 08, 2008, 11:17 AM // 11:17	#11
Friday Krytan Explorer Join Date: Oct 2006 Guild: [DVDF]	Red Sonja - Anet's ban stick does sometimes ricochet off innocent players, it has happened more than once. We, here on the forums will never get to "look at the facts" of a case. I find you answer a rather harsh reflection of your suspicion of everyone in general. Lazuli - Provide all the information that support requests, be polite and patient, and it will sort itself out. The time frame also depends on the fact that today is friday, and the start of a festival weekend too, and you may have to wait until monday for any real resolution.

Feb 08, 2008, 11:25 AM // 11:25	#12
Uber Mass Krytan Explorer Join Date: Oct 2006 Location: The Netherlands Guild: retired from gw [agro] still ftw Profession: W/	Just make a polite ticket yeah.... My gf was banned once also for no reason at all got unbanned after 3 days

Feb 08, 2008, 11:42 AM // 11:42	#13
Pleikki WTB q8 15^50 Weapons! Join Date: Nov 2006 Guild: ???oo ???ugs ???lan [?????????]	never got bannned but when sent email to Support it have been taking ~2days to get replied

Feb 08, 2008, 12:35 PM // 12:35	#14
pkodyssey Wilds Pathfinder Join Date: Nov 2005 Location: In a cardboard box with Internet Guild: The Order of the Frozen Tundra (TofT) Profession: N/	Make sure to keep your ticket open. They automatically close after 72 hours. If you are innocent be persistent but polite. Hell, if your not innocent be persistent and polite, you might just squeak through. I had a guildie banned for hfff. His roommate played 3rd shift due to work and school. Needless to say they said he was doing what was beyond humanly possible for time played. Once they found out it was 2 players they lifted the ban. However, they told him that he could get banned for sharing his account.

Feb 08, 2008, 01:53 PM // 13:53	#18
Darkobra Forge Runner Join Date: Aug 2006 Location: Scotland Guild: Type like an idiot, I'll treat you like an idiot Profession: E/Me	Friday actually makes a legitimate point against you and you go off on a tangent about them being banned before? Yeah. So Sonya. How guilty are you?